By Aaron Hassen
WARNING: The following article is not for clock punchers.
It’s a simple equation really:
More successful chats = more leasing appointments = less vacancies
Adding chat to your smartphone will allow you to answer chats beyond typical office hours. “You’re not suggesting property managers and leasing agents take their work home with them?” you might say. Well yes, that is what we’re suggesting here. Don’t worry though, it’s not as intrusive as you think. Just keep reading.
The following heatmap was produced by analyzing the hours during the week when prospects use Contact At Once! to request a chat conversation.
Notice the volume peaks between 8AM and 7PM Monday through Saturday and continues at moderate levels from 8PM to 11PM. Remember that chat icons only appear to prospects when a property representative is online and available to respond. With mobile chat on your smartphone, you can become more available to prospective renters both, during and after hours. Using the mobile chat app from Contact At Once!, you can remain active while at lunch, out at the mall, watching TV at home or sitting on the bleachers during a ball game. A few extra moments of your free time each day can help you maintain a steady stream of leasing appointments throughout the week.
If you’re currently a Contact At Once! user, whether through Apartments.com, ApartmentFinder.com or have chat on your property website, visit the iTunes App Store and download the free Contact At Once! mobile chat app for iPhone, iPad or iPod Touch. If you don’t have one of these devices you can contact the Contact At Once! Support team and have them set you up with the Mobile Desktop Extension (MDE) instead.
Finally, it’s important to note that with the Contact At Once! mobile app you can decide when to answer a chat and when not to. The point here is that the more you make yourself available to prospects, the more leasing appointments you’re likely to set.
To download the mobile app from iTunes, you can scan the QR code above with your smartphone or visit: http://itunes.apple.com/app/contactatonce/id390887924