By Aaron Hassen
How quickly can you respond to a backed up toilet?
Toilet problems are among the most common maintenance requests residents chat about. In fact, many leasing offices are closed in the morning before residents head off to work. Calling from work is not appealing (and may even be prohibited by employers). Besides, who wants to share this type of information with their coworkers in the cube farm? How about emailing the leasing office? Well, that typically involves a delay in response and certain uncertainty: “Did anyone actually receive my email?”
In the situation of a backed up toilet and many others, live apartment chat can help facilitate immediate resolutions to tenant issues. We all know that when there’s flooding in a unit, it’s important to respond quickly before the situation gets worse. With a printed copy of the chat transcript in hand, property supervisors can provide written permission to maintenance crews, allowing them to enter the apartment in time to save the day.
“About 20% of our chats are coming from residents. It is so much quicker to be able to chat about “I need this replaced in my apartment, or I need this to be looked at.” – Kim Small, Morgan Group
Using live chat, apartment communities can improve response times and the quality of service they provide to residents.