Property FAQs

Multifamily Chat FAQs

Have a multifamily chat question? Here are the top questions property managers have asked us. Click on a question below to reveal its answer.

Q: We already use ContactAtOnce! to answer multifamily chat leads from an ILS (e.g. Apartments.com, ApartmentFinder.com)…can we add ContactAtOnce! to our property’s website?
A: Yes! The same tools you use to answer Apartments.com chats can be used to answer chats from your own website, which is great because it is easy to set up, you don’t have to learn to use a separate set of tools and your reporting is all in one place. ContactAtOnce! connects your property to more websites than any other multifamily chat software.
Q: What if there isn’t always someone available to answer multifamily chats, such as when we’re on a tour or after business hours?
A: ContactAtOnce! multifamily chat is ‘presence-aware,’ which means the system is constantly monitoring the availability of your leasing professionals and it automatically turns website graphics on and off accordingly. As well, ContactAtOnce! can be configured for ‘rollover’ so that any multifamily chats missed by leasing agents are answered by a call center provider of your choosing.
Q: How difficult is it to add multifamily chat to my website?
A: It’s simple. Only basic HTML and/or java script is required. It takes only minutes for a webmaster to add multifamily chat to your website. We provide everything that’s needed our on-call technical support staff is here when you need them. As the leading multifamily chat service, we have experience working with most website providers.
Q: Who picks the graphics for the ContactAtOnce! chat icons and drop-ins on my site?
A: You do. Our system contains a wide variety of designs for you to choose from or you may upload your very own design. Also, you can change designs in the future easily and as often as you wish without having to involve a webmaster.
Q: Can I get leads on my mobile phone or iPad?
A: Yes, ContactAtOnce! is the first multifamily chat software that has an application enabling you to answer chats from your mobile phone and a native iPad application.
Q: How many leasing agents should I set up?
A: As many as possible! Unlike most multifamily chat vendors which force you to purchase a license for each individual user, ContactAtOnce! allows you to set up as many leasing agents as you like with no additional charges. The more you set up, the more likely that at least one of these users will be ‘available’ the next time a prospective renter visits your website.
Q: Who gets the inbound leads if we have multiple leasing agents available?
A: Our system routes leads in several different ways. The default is set to ‘first responder’, meaning that all available leasing agents are alerted simultaneously and the first to answer the chat, gets it. An alternative setting is called ‘round robin.’ Using this setting, the system attempts to equally distribute leads to each of the available agents.
Q: Where can I see ContactAtOnce! in action?
A: Right here on our website. We practice what we preach, so you can experience ContactAtOnce! from the perspective of a site visitor on our site. Use it to contact us and ask any additional questions you may have. You may also schedule a demo.
Q: How much does it cost, how do I sign up, and what happens next?
A: ContactAtOnce! live chat is available starting at $199 per month. View online pricing and options. Once you sign up, the system will automatically generate an email to you and your webmaster that includes the html for insertion into your website. Our self-service setup wizard will guide you step-by-step through the setup process. It’s easy and it’s fast.

Don’t find your question on our Multifamily Chat FAQs page? Please Contact Us now for the answer.